What will you say to the physician

Reference no: EM133442515

your morning has been very busy with lots of interruptions, and you are feeling frazzled. A patient approaches the desk and angrily states"I have been waiting for a long time to be seen. How much longer? Patients who arrived after me have come and gone. You realized in all confusion, you did not place this patient's chart into the proper pile, and the physician believes that she was a no show. what do you do? how will you diffuse patients anger? what will you say to the physician?

Reference no: EM133442515

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