What will you include in the meeting agenda

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Reference no: EM132300797

Imagine that you manage the customer service division at an online auction company. As part of your job, you're evaluating the current frequently asked questions on the Customer Support page of the website. You continually update these questions to give customers quick answers and to prevent unnecessary contact with the customer service associates.

You're planning a meeting with five customer service associates at the company headquarters to decide what, if any, changes to make to the current questions. You have some data about which current questions are accessed most frequently on the website, and you would like to hear from the associates about what additional questions they typically receive by email and by chat.

You are now planning the meeting and would like to send an email to the associates before the meeting. Please answer the following questions:

1. What is the purpose of this meeting, and why is a meeting necessary (as opposed to a series of emails, for example)?

2. What is the best format for the meeting (in person, teleconference, online, or video conference)? Why is this format the best choice?

3. What will you include in the meeting agenda?

4. What will you ask the associates to do before the meeting so that they come to the meeting prepared?

5. Aside from the agenda, what will you include in your email?

Reference no: EM132300797

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