What will you do or say

Assignment Help Marketing Management
Reference no: EM133204493 , Length: Wrod Count: 150 words.

Discussion Post: Marketing Management Handling Customer Complaints

Scenario:

You are the manager at an Olive Garden restaurant. A customer just complained about the quality of her food and told her server, Kimber, that she should not have to pay for it, even though she ate all of it. Kimber came to you and together you walked to the table. As you approach the table, you recognize the customer, as she was in the restaurant last week and complained about the food, so you did not charge her for it.

Task

What will you do or say?

Briefly explain why you chose that answer.

Reference no: EM133204493

Questions Cloud

Examine two plant species : Note genus, species, and author, and the family in which that plant belongs.
Uses of database technology in the organization : What do you think is one of the most interesting uses of database technology by this organization? Why? Who benefits from this use and in what ways?
Establish a gold mining project within the birimian : A mining company is planning to establish a gold mining project within the Birimian in the Obuasi area. The rocks in the area consist of metasediments and metav
How the type of cost you have selected : Provide an explanation of a scenario of how the type of cost you have selected (sunk, opportunity, or accounting) may be used to further stakeholder agendas
What will you do or say : HM 523 Schiller International University. Marketing Management Handling Customer Complaints. What will you do or say? Briefly explain why you chose that answer.
Is starbucks bucking the bandwagon affect : Starbucks is quite successful with a large number of company-owned stores. Is Starbucks bucking the bandwagon affect, or is something else going on?
What are the implications for the penetration : Assignment - Business Drivers and Analysis of Effectiveness Paper - What are the implications for the penetration into the indoor sporting goods market
Main reasons for collapse : What were the main reasons for the collapse? Why do so many Americans seem to hate even the word "socialism"?
Why a focus on ethical marketing practices can help : Explain why a focus on ethical marketing practices can not only help the organization succeed (and grow) but also bring about sustainable positive social change

Reviews

Write a Review

Marketing Management Questions & Answers

  Integrated marketing communication

Developing an IMC plan of Amazon that aims to create awareness and knowledge amongst Singaporean  consumers of the ethics involved in buying clothing made from Bangladeshi factories  .

  Multiple choice questions on e-commerce

The assignment in Computer Science or Information Technology is about multiple choice questions, particularly in e-commerce. Questions such as types of e-commerce websites, commercial websites, disintermediation, Platform for Piracy, the data that ca..

  Balanced scorecard for red lobster

The assignment in marketing is about Red Lobster, which is one US and Canada's most loved seafood restaurant. It has hundreds of outlets in US and Canada and it now wants to expand further. The approach adopted by Red Lobster has been discussed in fu..

  Marketing plan - marketing audit, swot and smart report

The assignment in marketing is about preparing a marketing plan. As part of marketing plan, the SWOT analysis, assessing the competitive position, identifying critical competitive issues, marketing objectives, strategy and actions have been suggested..

  Marketing plan

Marketing deals with preparing a marketing plan for either an existing product or a new product. Various aspects about launching a new product into the market are discussed ranging from the industry the product belongs to, goals and vision of the com..

  Yamato corporation analysis - harvard case study

Please refer to the PDF for the Case Study and questions.The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan.

  Marketing plan - create a new product

The assignment in marketing is about competitive analysis for a new product namely "heated insoles". These heated insoles can be put in shoes and they can protect the wearer's feet by keeping them warm during cold winters.

  Report on digital marketing strategy for a website

Promotion strategies of  the one's own developed website

  Integrated marketing campaign of mccafe

Integrated marketing campaign for McDonald's McCafe. McCafe has been launched in Canada. This is a case study which involves the use of digital marketing and social media marketing apart from regular marketing such as TV and radio. All these more are..

  New product development at adidas

In this paper, the researcher also determines the different kind of practices used by Adidas to manufacture shoes for its customers.

  Managing services in competitive environment

Services can be defined as separately identifiable, intangible activities which provide want-satisfaction when marketed to household consumers and/or industrial users.

  Prepare a marketing plan

A marketing plan is an essential tool for any marketer, providing direction for a brand, product or organization. A marketing plan describes the marketing environment, marketing objectives and marketing strategies.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd