What will you do or say, HM 523 Schiller International

What will you do or say

Assignment Help Marketing Management

Reference no: EM133204493 , Length: Wrod Count: 150 words.

Discussion Post: Marketing Management Handling Customer Complaints

Scenario:

You are the manager at an Olive Garden restaurant. A customer just complained about the quality of her food and told her server, Kimber, that she should not have to pay for it, even though she ate all of it. Kimber came to you and together you walked to the table. As you approach the table, you recognize the customer, as she was in the restaurant last week and complained about the food, so you did not charge her for it.

Task

What will you do or say?

Briefly explain why you chose that answer.

Reference no: EM133204493

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