What were the keys to turning a potential disaster

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Reference no: EM133542646

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Read the case study "Walking Mr. Walker" and assist with 4 questions.

Question A. How did Nick handle the situation?

Question B. Is the guest always right?

Question C. What were the keys to turning a potential disaster into an opportunity?

Question D. What are the revenue management implications of dealing with a guest such as Mr. Walker?

Reference no: EM133542646

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