What was the financial and brand impact of the outage

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Reference no: EM133472161

Question: The Rogers Outage 2022 In-Class Assignment On July 8, 2022, Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks, including those of subsidiary brands Rogers Wireless, Fido, Cityfone, and Chatr.

This followed another major national outage a year prior in April 2021. Multiple international web monitoring organizations observed the outage.

What was the situation?

Why did it happen?

What were the major implications.

What Business Process Continuity steps should have been put in place?

What was the financial and brand impact of the outage?

Your summary on how a BCP could have helped with the management of this situation. (One paragraph)

Reference no: EM133472161

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