What was missing from their response

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Question: When news broke about guests sharing they were experiencing severe ear and skin infections after visiting Thermëa Spa village Whitby on Social Media, the spa posted a response on Facebook 6 days after the event. Review the response from the spa and reflect on what was missing from their response and consider with digital technology and social media listening tools was 6 days a reasonable timeframe to respond? Provide your input through the discussion board and at minimum one comment. I will provide additional items to consider within the comments.

Reference no: EM133530139

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