Reference no: EM133434634

Question: Clarkston Care Center is a 60-bed memorial care facility specifically designed and staffed to care for people with dementia. Such establishments need caring and dedicated staff dedicated to providing excellent care and a high level of customer service. Management recognizes the relationship between happy employees and happy residents and conducts regular employee satisfaction surveys. At a recent management team meeting, the facility CEO discussed upcoming employee surveys and asked each of her team members what they had done in their department to improve employee satisfaction scores since the last survey. I asked Activity leaders indicated that they had set up an award program that included weekly interviews with residents or their attorneys (if applicable) for activity therapists who coordinated various activities. The therapists who received the most compliments received a thank you letter, a gift card to the coffee shop, and were recognized at departmental staff meetings. The director felt that the staff were truly motivated by the program and that those who received the award took great pride in their achievements. (Flynn, Valentine & Megrich, 2022, p. 206) Once an employee engagement survey is completed and the results shared with leadership, what value does the survey add to improving employee satisfaction? The Activities Director implemented an award program. What are the pros and cons of this program? What are two recommendations you would take to improve employee satisfaction? How will you implement the recommendations?