Reference no: EM132690116

Question: Hardeep has just completed his first year as a Call Center Manager. He is a good performer, but occasionally has problems dealing with people. He supervises six people, most of whom were his peers. One of his employees, Ravi, is a college student. Ravi is competent and friendly, but works at a very relaxed pace and his low productivity. Hardeep has done little about this because he had no clear-cut idea about how to manage Ravi. In fact, Hardeep has found the situation embarrassing because, although he likes supervising, he hates dealing with problems like Ravi's lack of productivity. It is hard for him to accept that he has a tendency to avoid these problems rather than face them.

Analyse the situation and suggest what type of performance management conversation Hardeep should have with Ravi.