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Bob Cash is the manager of People First Bank ("People First"). One day, Bob received a call from one of the bank's largest customers - Million Dollar Construction ("Million Dollar"). The CEO at Million Dollar asked Bob to send an account representative from the bank to discuss some new loans for Million Dollar. This is a very important customer and Bob wants to make sure he does everything to satisfy their business needs. Bob sends his top-performing account representative, Joe, to meet with the CEO. Shortly thereafter, Bob receives an angry phone call from the CEO, who claims he does not do business with anyone who is not Caucasian, and Bob should not have sent Joe, who is African-American, to meet with him. Since this customer is worth millions of dollars to the bank, Bob sends another representative, James, who is Caucasian, to meet with the CEO. James is able to extend several large loans to Million Dollar and receives a large commission. Joe sues People First because he did not receive the commission.
a. Joe contacts the EEOC to discuss filing a claim against People First Bank. What type of claim should the EEOC file?
b. What law may be applied to this situation?
Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.
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This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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