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Danny Meyer, CEO of Union Square Hospitality (home to some of the most successful New York restaurants), discovered these answers when he began eliminating the tip structure in most of his restaurants. He had seen firsthand the largest negative impact of a tipping culture: employees stuck in frontline positions with no chance to advance to management positions without taking significant pay cuts.
Problem 1: What dimension of change is Danny Meyer implementing in this case study?
Problem 2: What level of change is Meyer aiming for in this case?
Problem 3: What type of change did Meyer implement?
Problem 4: What model would be consistent with Meyer's process for designing and implementing change?
Problem 5: Meyer had a very specific set of activities that he hoped would help him achieve a specific goal. What kind of change would this be an example of?
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