Reference no: EM132920917

Question - As result of eliminating the tip structure in most of his restaurants, Meyer has been able to increase the pay structure for cooks at those locations, which enables him to fill more cook positions and address a common industry shortage. Meyer has also been able to hire employees with a purpose: to deliver exceptional hospitality. Meyer encourages his employees to take care of each other first and to then take care of the customer, which creates a virtuous cycle hospitality. Meyer constantly uses feedback from his employees, even after the tip structure was eliminated. He wants to ensure that each employee feels that his or her voice is heard and understood. Employees continue to have access to town hall meetings and internal feedback channels to offer honest feedback. (Dunn, 2018; Matousek, 2017)

1. What dimension of change is Danny Meyer implementing in this case study?

2. What level of change is Meyer aiming for in this case?

3. What type of change did Meyer implement?

4. What model would be consistent with Meyer's process for designing and implement change?

5. Meyer had a very specific set of activities that he hoped would help him achieve a specific goal. What kind of change would this be example of?