What trainer will do before training session to facilitate

Reference no: EM133306457

Topic: Customer Service Skill

Assignment: A lesson plan (in WORD document format) which shows:
a. Exactly what the trainer(s) will do before the training session to facilitate the participants' motivation to attend the session?
b. Clearly labeled Gagne's nine events of instruction, showing application to the training topic.
c. Exactly which methods/techniques you are using at each step of the training session and why you are using each method/technique at this point?

Reference no: EM133306457

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