What tools and metrics would you use to ensure success

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Assignment: Opportunities and Impacts of Quality Organizations

You have been tasked by the CEO of your company to assess the need for a quality program.

Choose a company not used in previous weeks of the course. (not Toyota or GE)

Write a 2,450- to 3,500-word paper that includes the following:

• Give a brief overview of this company's product offering (manufacturing or service).
• Describe in detail why a quality program would benefit the company.
• How would the Voice of the Customer and Voice of the Market drive the program?
• Describe how you would implement this quality program.
• What tools and metrics would you use to ensure success?
• How would external quality organizations aid in determining your company's quality program?

Note: Make sure you support your paper with course concepts and illustrate your mastery of the concepts with real life examples from your company.

Format your paper consistent with APA guidelines.

Reference no: EM131336984

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