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What the term performance quality refers to

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Reference no: EM132598341

Question 1: The term performance quality refers to:

Multiple Choice

Option 1: Customer satisfaction with the total experience of a product or service.

Option 2: The gap between product design specifications and actual performance of the product.

Option 3: The gap between actual performance of a product and customer expectations.

Option 4: Costs related to meeting customer demands and quality-related expectations.

Option 5: The difference between customer expectations (for attributes, services, functionality, etc.) and product design.

Reference no: EM132598341

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