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Question: This is another role playing exercise. These can be real practical exercises of Human Relations.
1. You have just been hired as the Manager of a crisis hotline call center (similar to a suicide hotline). You are trying to develop a list of effective helping behavior techniques for training new call center employees (personnel who answer phones and their supervisors). You think back to numerous times in your own life that people have helped you (both personally and professionally).
2. Answer the following questions:
a. What techniques did the person who helped you use?
b. Why was their technique helpful?
c. What is a flaw with the technique they used?
3. What is one technique did not work well (when someone was trying to help you)? Why?
Make sure your answers utilize applicable course material, concepts, and terminology.
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What is the best means for collecting data on this behavior? I would use a Behavior Data Collection that focuses on the frequency since it is stated she does this a lot and we need to really see.
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Elsie, age 80, complains that the food in her assisted living facility is "tasteless." She adds salt to everything and secretly snacks on sugary treats that she has in her room. Elsie: Which of the following is NOT a type of attention? Which type of ..
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The executive branch does have broad but shallow powers as granted by the Constitution. In what ways have former presidents expanded the power of their office?
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What perspective do we gain by using the sociological imagination to explain social phenomena, like increasing obesity rates in American society
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