Reference no: EM133627411
Establish and maintain a quality system
Assessment Task 1: Knowledge Test
Question 1: Discuss the key legislation required to establish and maintain a quality system. Write your answer in 150-200 words.
Question 2: Answer the following regarding key policies, procedures and documentation required to establish and maintain a quality system, including:
2.1. Discuss the quality system principles using 150-200 words.
2.2 Discuss the quality system practices to establish and maintain a quality system in 100-150 words.
2.3 Explain industry quality benchmarks. Write your answer in 100-150 words.
2.4 Explain the information collection and review techniques to maintain a quality management system. Write your answer in 150-200 words.
2.5 What continuous improvement principles are required to establish and maintain a quality system? Write your answer in 150-200 words.
2.6 Discuss the human resource policies. Write your answer in 100-150 words.
2.7 Explain Human resource practices required in establishing and maintaining a quality system. Write your answer in 100-150 words.
2.8. What is risk management? Write the principles of risk management in 100-150 words.
2.9. Discuss risk management strategies and their applications. Write your answer in 150-200 words.
2.10. Write the customer/client relations techniques required to establish and maintain a quality system in 150-180 words.
2.11. Discuss the statistics and report metrics. Write your answer in 100-150 words.
2.12. Describe the organisational change and development processes used in maintaining a quality system. Write your answer in 150-200 words.
Question 3:
3.1. What are the principles of hazard management? Write your answer using 100-150 words.
3.2. Outline any four (4) techniques for identifying relevant hazards and emergencies using 70-100 words.
Question 4: Answer the following questions:
4.1. What techniques are commonly used on a worksite for coordinating and communicating job requirements? Identify any four (4).
4.2. How do you coordinate with other colleagues while coordinating and communicating job activities? Write your answer using 50-70 words.
Question 5: Explain the techniques for working/collaborating with teams using 100-150 words.
Assessment Task 2 -Skill Test
This assessment task requires the student to establish and maintain a quality system on-site. This includes:
• Providing encouragement and support to team members
• Identifying quality responsibilities in job descriptions
• Identifying and clearly communicating standards for quality management systems
• Developing and implementing procedures for quality management
• Monitoring quality activity, identifying areas for improvement and implementing changes for continuous improvement
• Evaluating and documenting the effectiveness of the quality system
• Evaluating compliance of the quality system.
To establish and maintain a quality system on-site, you are required to complete the following activities:
• Activity 1: Establish and maintain the framework for the quality system
• Activity 2: Establish a collaborative process.
• Activity 3: Establish and maintain procedures for identifying and assessing quality issues
• Activity 4: Design procedures for the treatment of quality issues
• Activity 5: Evaluate the organisational quality system
Activity 1: Establish and maintain the framework for the quality system
This activity requires you to establish and maintain the framework for the quality system.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 1' provided.
• Locate and apply relevant legislation, documentation, policies and procedures and confirm that the work activity is compliant.
• Work effectively with others to apply a quality management system on-site to meet all required outcomes.
• Communicate clearly and concisely with others to receive and clarify work instructions.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
Activity 2: Establish a collaborative process
This activity requires you to establish a collaborative process for implementing the quality system.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 2' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.
Activity 3: Establish and maintain procedures for identifying and assessing quality issues
This activity requires you to establish and maintain procedures for identifying and assessing quality issues.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 3' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.
Activity 4: Design procedures for treatment of quality issues
This activity requires you to design procedures for treatment of quality issues.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 4' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
Activity 5: Evaluate the organisational quality system
This activity requires you to evaluate the organisational quality system.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 5' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.
Assessment Task 3: Skill Test
This assessment task requires the student to establish and maintain a quality system on-site. This includes:
• Providing encouragement and support to team members
• Identifying quality responsibilities in job descriptions
• Identifying and clearly communicating standards for quality management systems
• Developing and implementing procedures for quality management
• Monitoring quality activity, identifying areas for improvement and implementing changes for continuous improvement
• Evaluating and documenting the effectiveness of the quality system
• Evaluating compliance of the quality system.
To establish and maintain a quality system on-site, you are required to complete the following activities:
• Activity 1: Establish and maintain the framework for the quality system
• Activity 2: Establish a collaborative process.
• Activity 3: Establish and maintain procedures for identifying and assessing quality issues
• Activity 4: Design procedures for the treatment of quality issues
• Activity 5: Evaluate the organisational quality system
Activity 1: Establish and maintain the framework for the quality system
This activity requires you to establish and maintain the framework for the quality system.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 1' provided.
• Locate and apply relevant legislation, documentation, policies and procedures and confirm that the work activity is compliant.
• Work effectively with others to apply a quality management system on-site to meet all required outcomes.
• Communicate clearly and concisely with others to receive and clarify work instructions.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.
Activity 2: Establish a collaborative process
This activity requires you to establish a collaborative process for implementing the quality system.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 2' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.
Activity 3: Establish and maintain procedures for identifying and assessing quality issues
This activity requires you to establish and maintain procedures for identifying and assessing quality issues.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 3' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.
Activity 4: Design procedures for treatment of quality issues
This activity requires you to design procedures for treatment of quality issues.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 4' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.
Activity 5: Evaluate the organisational quality system
This activity requires you to evaluate the organisational quality system.
To complete this activity, you are required to:
• Demonstrate the completion of elements given in ‘Checklist 5' provided.
• Complete any Template/s associated with each step, if any.
• Submit the required documentation to the trainer/assessor or Supervisor as discussed in the steps.
While demonstrating each element, once completed, you must place a tick mark against each step given in the checklist.