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What steps might you use to diffuse the emotional state

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Reference no: EM133521413

Question: We all know at least one person in our lives who is constantly in a state of conflict and shares his or her emotional roller coaster with us; whether it is anger at a checker for taking too long to ring up an item, or some misplaced woe over the death of a celebrity, or the real or imagined oppression of his or her boss at work. We actually begin to wonder if he or she wants to transform the conflict, or simply wants us to buy into the emotion du jour. As a facilitator, during what course of the facilitation would you want to address such emotional behavior in order to control or channel it in a positive manner? What steps might you use to diffuse the emotional state without discounting the value of the emotion of party.

Reference no: EM133521413

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