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What steps could you take to resolve given issues

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Reference no: EM133189911

Tamara and Tony Johnson are visiting the city. They haven't been to Brisbane for many years and are here to celebrate their 25th wedding anniversary- including a long weekend in your luxury hotel, a show at QPAC and a four course meal in the award-winning restaurant at the hotel. Tamara says she's 'not the complaining type' but her steak is undercooked. She looks extremely disappointed, as they have been saving for this trip for a while and wanted everything to be perfect. Adhering to the policies and procedures for your organisation. Ensure you answer the following questions:

1. What steps could you take to resolve the issues?

2. What policies and procedures need to be amended/followed?

3. What feedback/follow up is required?

Reference no: EM133189911

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