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At the start of football season, the York student ticket office gets busy the day before the first game. Customers arrive at the rate of four every ten minutes. A ticket seller can service a customer in four minutes. Traditionally, there are two ticket sellers working. The university is considering an automated ticket machine similar to the airlines' e-ticket system. The automated ticket machine can service a customer in 2 minutes. A ticket agency offers to take over the ticket distribution at a cost of $15/hour. The university will only accept an outside agency if (i) the cost is lower than providing the services internally (either in-person or using an automated ticket machine) and (ii) if the average queue length is lower than providing the services internally. The ticket agency promises an average service rate of 36 per hour. What standard deviation on SERVICE TIME does the agency have to achieve in order for the university to be willing to hire them?
The multicultural approach to organizational diversity is the most effective approach to pluralism. According to The Hudson Institute report, the United States must pay more attention to its share of world trade and less to the growth of the economie..
Maverick Backpacks makes backpacks. They have a monthly fixed cost level of $50,000 and marginal costs of $3.00 per backpack. They wholesale their backpacks for $10.00 each. Calculate the breakeven point. What is their profitability at the following ..
Discussion Question: Based on your actual personal experience, describe a specific service encounter in which you were very dissatisfied. Using the Service Encounter Triad, describe what you think were the motivations of each of the three parties in ..
When an orchestra conductor is directing rehearsals, he/she is displaying the following competence:
a university has demand for 10000 classroom seats per day one student in one class is a classroom seat. all classrooms
While working in Somalia, you schedule a meeting with a vendor who lives there. When he shows up 20 minutes after the meeting was scheduled, should you take it as a sign of incompetence or disrespect? Explain your answer using concepts from the te..
Which of the following is an argument against economic integration?
What does the future look like for HCIT in terms of software development, education, research, and practices? What challenges could arise? Respond to at least two of your classmates' postings.
A call center manager is monitoring daily complaints about the customer service representatives.
Choose a major capital piece of equipment to be used in the radiology department of a hospital (e.g., CAT scan, MRI, nuclear medicine camera, etc.). Next, research and choose a vendor. Vendors such as GE, Siemens, or others can be located on the I..
What is the South Asian business culture and communication? What is the Middle Eastern business culture and communication?
Research Six Sigma, Balanced Scorecard, and Triple Bottom Line. (A Google search with ethics AND the chosen model works well.) Which do you think would be most helpful in measuring nonfinancial performance? Why?
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