Reference no: EM132270709

Six Sigma Exam

1. In the Kano model, what sort of requirement would the fire escapes in a hotel be?

A. Expected

B. Wanted

C. Not a customer requirement

D. Exacter /Delighter

2. Which of the following is the key objective of a six sigma project?

A. Developing a matrix to understand the how’s and what's of a problem process

B. Developing detailed control charts for optical processes

C. Reducing investment costs while improving output quality reducing variation in critical processes

3. Special cause variation:

A. Can only be eliminated from a process by fundamentally changing the process

B. Happens so often, t is difficult to separate from the randomly occurring common cause variation

C. Has an assignable cause we need to work to discover

D. Is more often associated with inputs from outside our organization than with our internal processes

4. To enable a Six Sigma process, our project might try to eliminate.

A. Rework

B. Defects

C. Delays

D. Variation

E. All of the above

5. A Change Management Plan has to be developed

A. After Implementation of the Solution

B. After Identifying the Root Cause

C. Before Implementation of the Solution

D. After the Control Stage

6. What important questions that a high level problem statement should answer?

A. What is the scope of a problem and what s the cost savings

B. What is the problem and what are the potential X's

C. What is the customer complaint and what is the CTQ?

D. What is the problem and what is the effect of the problem?

7. When looking at defects in your process, which is the best tool to use to help decide the most important things to focus on?

A. Pugh matrix

B. Pareto Chart

C. FMEA

D. Guse and Effed matrix

8. Red - Tagging of articles is a part of the following tool

A. 5S

B. Kanban

C. SIPOC

D. Vale Stream Mapping

9. Which of the following is used to develop an extensive list of ideas about a subject

A. Brainstorming

B. Problem solving

C. Benchmarking

D. Goal Setting

10. Control limits are established at what standard deviation away from the mean on both sides :

A. 3

B. 8

C. 2

D. 4

11. Rules- in-Use Rule 2 must be :

A. Identify Content

B. Guided by a teacher

C. Direct

D. Pre-specified

12. Confidence limits are the ...................the confidence interval.

A. Range values within

B. Upper and lower values of

C. Design specifications for

D. Predetermined value (%) of

E. None of the above

13. Mapping the current 'as-in" process:

A. Talk with the process owners or managers to understand what supposed to be done

B. Talk with operational responsible for carrying out the process since they may do things differently than specified

C. Include all process stakeholders

D. All of the above

14. 5S :

A. Is a process and method for creating and maintaining an organized, clean and high performance workplace

B. Enables anyone to distinguish between normal and abnormal conditions at a glance

C. Is a systematic way to improve the workplace, our processes and our products through employee involvement

D. All of the above

15. Reason(s) for poor project definitions include:

A. Lack of specifics

B. Unclear goals

C. Poor Champion support

D. All of the above

16. A Green Belt has identified a solution for a problem. Now he should go for

A. Wait & Watch if the Problem is resolved by its own

B. Full Scale Implementation

C. Share the Solution with rest of the Organization

D. Pilot Implementation

17. The Mode is:

A. The most common measure of central tendency

B. The middle point of a dataset

C. Another way to describe standard deviation

D. The most common value that appears in a data set

18. What is the most serious of the 7 wastes?

A. Overproduction

B. Inventory

C. Defect

D. Correction

19. The Purpose of the Pilot Run is to test

A. How good the process meets design specifications

B. How good the process meets VOC

C. The Process Capacity & DPMO

D. All of the Above

20. Who is responsible for sustainability of the project?

A. Green Belt

B. Control Plan

C. Project Team

D. Project Champion

21. A cause and effect diagram lists..............factors that influence a given result.

A. Potential

B. Dependent

C. Major

D. Causal

22. The MA Maintenance department has installed a new system to prevent Work Orders with incorrect information from reaching Maintenance Execution. This is an example of:

A. Visual Factory

B. Kanban

C. Standard Work

D. Poka Yoke

23. Examples of Continuous Data include all of the following except:

A. Time

B. Gender

C. Room Temperature

D. Cost

24. Which is NOT a characteristic of a well selected project?

A. Project is controlled outside the company

B. Project is supportive of key business objectives

C. Project is measurable

D. Project is linked to customer CTQ

25. A key characteristic of a given process operating at 4 sigma will result in approximately................defects per million opportunities:

A. 6200

B. 3

C. 308000

D. 66000

E. none of the above

26. To improve a process so that no defects will occur for a specified key characteristic, we will try and reduce the:

A. Variation

B. Frequency

C. Specification limits

D. Statistics

E. None of the above

27. When Implementing Shine you:

A. Create procedures for continued daily shine processes

B. Set periodic equipment inspection and maintenance targets

C. Determine the shine targets

D. All of the above

28. When would you see and I & MR Chart?

A. When I have discreet data with 5 or more subgroups

B. When I have continuous data with 5 or more subgroup

C. When the data contains Special Cause variation

D. When I have continuous data with 1 subgroup

29. Why do organization use Lean Six Sigma?

A. Increase Revenue

B. Decrease Cost

C. Increase Efficiency

D. All of the above

30. The phase of a Six Sigma project where you confirm through statistical evidence how a process is behaving and why is called:

A. control

B. define

C. analyze

D. Improve

E. None of the above

31. The Mean and the Median are two of the most common measures associated with:

A. Range variation of the data

B. The standard deviation of the data

C. The center of the data

D. None of the above

32. Reason(s) for poor project definitions include:

A. Lack of specifics

B. Unclear goals

C. Poor champion support

D. All of the above

33. When you Sort you:

A. Leave only what you need

B. Only remove the items that know you may never need

C. Simply arrange things in a neater fashion

D. All of the above

34. Visual management tools include all with exception of:

A. Performance Indicators

B. Digital displays

C. Working Permit

D. Lights

35. Which of the below test is used to validate the improvement for Continuous data

A. 2 Level Factorial Design

B. 2 Sample T test

C. 2 Sample Poisson Rate

D. 2 Proportion Test

36. What is the main role of a change agent in a Six Sigma Project?

A. Overcome fear of the unknown

B. Identify the team which is responsible for failure

C. Reorganize departments

D. Determine Performance Criteria

37. A Pugh Matrix is used to

A. Identify the Critical X

B. Identify the Constraints in Implementing a Solution

C. Identify the Optimal Solution

D. Identify Voice of the Customer

38. Process mapping is a vital analysis tool which graphically shows the flow of a process A process map

A. Does not include inputs to the process

B. Should be done at the end of Measure after data has been collected

C. Does not Describes graphically the solution

D. Shows re-work loops, handoffs, decision points, value added vs. non-value added tasks, flow rates, volumes and manual/automated steps

39. Which of the following is not true: To Sustain 5S you:

A. Celebrate improvement and schedule time to improve

B. Establish checklist for visitors to review

C. Create audit forms and present results

D. Schedule audits only when visitors are arriving

40. To translate our Statement of Opportunity to a more detailed Program Statement we need to know more about our customer by using what kind of tool.

A. SIPOC

B. Value Stream map

C. Process Map

D. Swim lane Map