Reference no: EM132671481
Assignment: MGM Resorts International owns and operates hotels and casino properties such as the MGM Grand, Mandalay Bay, and Bellagio. Guest experience is the key performance indicator. This is assessed by asking guests how satisfied they were during their current stay as well as whether they would return to the property and how likely they are to recommend it to friends and family.
MGM's values include:
• Value Others-Acknowledge and value the contributions of all people.
• Be Respectful-Everyone is worthy of your respect.
• Be Inclusive-Treat one another with openness and acceptance; leave no one behind.
• Be Understanding-Understand and appreciate the differences of co-workers and guests.
• Be Considerate-Use tact in dealing with everyone.
• Be First and Best-Your actions make MGM Resorts International a stronger company.
MGM Resorts plans to open new properties in National Harbor, Maryland; Toronto, Ontario, Canada; and Macau, China. This means that new employees will need onboarding.
The job description for front desk staff includes:
• Assist guests at the front desk by checking them in and out.
• Responsible for registering and assigning rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Control and issue room keys.
• Determine if the guest is eligible for credit.
• Collect payment for charges on the guest folio.
• Ensure all cash are accounted for and balanced at the beginning and end of shift.
• Respond to guest inquiries.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the
Front Desk Supervisor.
• Notify supervisor and/or security of unusual events, missing items, or alleged thefts.
• Complete all duties in accordance with the standards and procedures.
• Perform all other job-related duties as requested.
If you were asked to develop the onboarding program, explain what stages, content and activities you would include in the program, who would be involved, and the length of the program.
|
How much should teal record as the cost of the machine
: Assuming that a prevailing interest rate of 8% applies to this contract, how much should Teal record as the cost of the machine?
|
|
What is the purpose of the balance sheet
: What is the purpose of the balance sheet? what are the 3 major sections of the balance sheet. what is the basic accounting equation and what information does it
|
|
How much did teal pay for the bonds
: January 1, 2030, and pay interest annually beginning January 1, 2021. Teal purchased the bonds to yield 11%. How much did Teal pay for the bonds?
|
|
What is the expected return of portfolio
: Assume that you have $45,000 invested in a stock that is returning 13.50%, $30,000 invested in a stock that is returning 15.75%, and $55,000 invested
|
|
What stages and activities you would include in the program
: If you were asked to develop the onboarding program, explain what stages, content and activities you would include in the program, who would be involved.
|
|
What amount should gain from sale of the building reported
: Find what amount should the gain from the sale of the building be reported? The prevailing rate of interest for a note of this type on January 1, 2020, was 11%.
|
|
What is the value of operations-best bakery
: What is the value of operations? Immediately prior to the repurchase, what is the intrinsic value of equity?
|
|
How much is consolidated net income attributable to parent
: On january 1, 2012, P Corporation purchased 80% of S Company's outstanding, How much is the consolidated net income attributable to parent shareholders' equity?
|
|
Find how much is consolidated retained earnings attributable
: On January 2, 2012, D Corporation purchased 80% of the outstanding, How much is the consolidated retained earnings attributable to controlling interest in 2013?
|