Reference no: EM133018506

SITXHRM002 Roster Staff

ASSESSMENT TASK 1

QUESTION 1 List below the relevant industry award and two (2) other industry provisions, which you could source information on assisting with rostering of staff.

QUESTION 2 List below the four (4) key elements of awards and enterprise agreements.

QUESTION 3 Other than annual leave, list below eight (8) other types of staff leave that may need to be accommodated for when preparing a staff roster?

QUESTION 4 Outline below two (2) benefits to allocating overall number of staffing hours to different staff members:

QUESTION 5 List below three (3) roles of rostering staff and explain their importance in controlling staff costs.

QUESTION 6 Research the two (2) rostering software programs below and outline their capabilities and functions..

QUESTION 7 It's important to communicate staff rosters to staff. Identify two (2) electronic methods and two (2) paper-based methods you could use to communicate a staff roster.

QUESTION 8 When rostering staff, what are three (3) staff team mixes should be considered?

QUESTION 9 List five (5) examples of social and cultural considerations that should be taken into account when preparing staff rosters.

QUESTION 10 List four (4) family-friendly initiatives that organisation can put into place to assist families with balancing work, recreation and family commitments.

QUESTION 11 Under the Hospitality Industry (General Award) 2010, how many hours per week average does a full-time employee work?

QUESTION 12 Define the following terms under the Hospitality Industry (General) Award) 2010:

QUESTION 13 What are four (4) requirements under the Hospitality Industry (General) Award) 2010 regarding notification of roster to full-time and part-time staff?

QUESTION 14 Complete the following ‘Penalty rates' table in accordance with the requirements of the Hospitality Industry (General) Award) 2010.

QUESTION 15 Provide five (5) examples of how employing a person as a contractor differs from regular employment conditions.

QUESTION 16 If you employ people, what minimum time period should be included in your organisational procedures regarding keep employee records and information relating to pay, leave and hours of work such as rostering records?

ASSESSMENT TASK 2

There are two (2) activities to this task:
• Activity 1: you are required to demonstrate knowledge of factors to be considered when rostering staff.
• Activity 2: you are required to demonstrate your ability to consult with colleagues and seek input into the development of rosters.

Read the case study background information below and provide written answers to the questions that follow.

Case Study Background Information
Amy is the owner-manager of The Best Bite Café, with employees engaged under the Hospitality Industry (General) Award) 2010.
The business trades 7 days/week, opening at 8am each day and closing at 11pm preparing and serving food for in-house and take-away consumption as well as alcoholic and non-alcoholic beverages for on-premises consumption only.
She has identified a need to reconsider her current rostering arrangements as her workplace observations and feedback from several staff have indicated the potential for there to be several staff - and roster-related issues unless she takes action.
Being an ardent supporter of workplace equality Amy has employed a rich mix of people from a diverse range of cultural backgrounds as well as equal numbers of males and females.
She wants to do more to promote workplace equality and is also intent on doing more to meet the preferences of her staff regarding rostering and work arrangements but wants to ensure no employees feel unfairly treated as a consequence

ACTIVITY 1
Case Study Questions

QUESTION 1 One (1) of Amy's employees is of the Muslim religion. What two (2) specific consideration might she give to this person and why?

QUESTION 2 What are three (3) things Amy can do to determine the skills mix of her staff in order to help her better allocate workers to tasks and assist with teaming up less-experienced staff with more-experienced workers?

QUESTION 3 Amy's average weekly revenue is $38,500 and she has decided she wants to run a labour cost percentage of 17%: on these figures, how much does she have available to pay her labour costs?

QUESTION 4 Currently there is a very bad flu epidemic in the community and Janine determines she needs to work out how she might address future situations where staff are absent due to illness. List below two (2) options she has in this regard?

QUESTION 5 List below three (3) ways you can consult with colleagues to ensure they have input into the roster/s.

ACTIVITY 2
Participate in Staff Rostering Meeting (Roleplay)

Case study continued...
Amy, the owner-manager of The Best Bite Café, is faced with the following staffing issues/ requests.

Layla
Layla feels that it is unfair that she is always rostered on the late night shift. She has two (2) small children and would prefer to work on a rotating roster which would allow her to be home earlier several days a week.
Sam
Another employee, Sam was employed to work weekends, however now that the number of staff has grown, he would like to work alternating Sundays, to allow him to spend quality time with his family on alternate weekends.
Shannon
A new employee, Shannon, is an orthodox Jew and cannot work between Friday and Saturday nights, as they observe the Sabbath (holy day).

Amy has decided to hold a staff meeting to discuss the rostering concerns of all employees and seek their input into improving the current rostering system and to meet employees' needs whilst ensuring workplace equality.

You are required to conduct a meeting, playing the role of Amy.
Your assessor will organise three (3) other students to play the roles of Layla, Sam & Shannon. Your assessor will observe you throughout the meeting as you listen, understand and respond to the issues raised.
Note: You may be required to participate in roleplays for other students

During the meeting the student (Amy) must:
1) Ask questions to confirm employee requirements
2) Use active listening skills
3) Understand and interpret what is being said
4) Agree on a solution with accommodates all the social and cultural considerations.

ASSESSMENT TASK 3

For this task, there are three (3) parts. You are required to review the information provided, use rostering software to produce and cost rosters that meet operational requirements for three different roster periods

PART A - MARINO BOTTLE SHOP
Case Study Background Information
Marino Bottle-O is a standalone liquor store with a drive through facility. The bottle shop is open from 11am -7pm Mondays to Sundays. It has a shopfront on the street plus a two-lane drive-through service area on one side.
Wage costs must represent 20% or below of projected revenue for the period. Average projected revenue for a standard week is $20,000.00.
Management has a strict Diversity policy stating that "All employees will have the right to flexible working arrangements to allow them to fulfil their religious obligations".
To ensure adequate security and the delivery of required customer service levels, staffing numbers are set as follows:
• 1 staff with cashier skills designated solely as a Cashier is required at the cash register for all Friday and weekend shift times
• 2 staff with customer service skills and an RSA Certificate designated solely as Service staff are to be on duty at all operating times.
• 1 staff with Stocking skills is required to stocktake every Monday at start of first shift for 4 hours and re-stock the shelves and cool room every Tuesday from 11pm to 3pm
Details of the available full-time staff are provided as follows:
• David and Terry are both aged 35 years and are full-time staff under a negotiated workplace agreement. They are both classified as Food and Beverage Attendant Level 3 under the Award, but are paid at a higher negotiated base rate of $25/hour (plus any weekend penalties applicable under the award). They have both agreed to work 8-hour shifts to a total of 40 hours per week to suit the opening hours.
• David and Terry's negotiated workplace agreement also entitles them each to two consecutive days off per week.
At least one of either David or Terry must be on shift at all times, however their availability is constrained by individual circumstances:
• David is Catholic and attends Mass and has other religious commitments and so he is not available Wednesdays. He has elected to take Tuesdays as his other rostered day off.
• Terry has a young family and cannot work weekends.
Details of all other available staff, who are paid at the relevant part-time or casual award rate, are provided as follows:
• Amelia aged 22 years, employed on a part-time basis a classified as Level 2. Amelia is available for 8 hours/day up to 4 days/week.
• Cassie is aged 30 years, also employed on a part-time basis but classified as Level 3. Cassie is available for any shifts up to a maximum of 24 hours/week.
• Andre is aged 21 years, employed on a casual basis classified, classified as Level 2. Andre is available at any time.
Every full-time and part-time staff member has the required skills and certification to undertake any of the roster positions. However any staff employed as a casuals do not have customer service skills and do not hold an RSA certificate.

INSTRUCTIONS
You are required to develop and cost a standard weekly staff roster for Marino Bottle-O that will be put in place and which should only need to be changed if staff circumstances change . The standard roster must:
• allocate the minimum staff with the appropriate skills mix required to satisfy the service requirements,
• remain within the wages budget constraints for total wages costs for the period,
• comply with all relevant industrial provisions, and
• comply with all relevant organisational policies.

ACTIVITY 1
1. What is the hourly wage rate under the Hospitality Industry (General) Award) 2010 for Amelia for any Monday to Friday shifts rostered?
2. What is the hourly wage rate under the Hospitality Industry (General) Award) 2010 for Cassie for any Monday to Friday shifts rostered?
3. What is the hourly wage rate under the Hospitality Industry (General) Award) 2010 for Andre for any Monday to Friday shifts rostered?
4. What is the penalty rate % and the total $ hourly rate for David and Terry if they work on Saturdays?
5. What is the penalty rate % and the total $ hourly rate for Amelia if she works on Saturdays?
6. What is the penalty rate % and the total $ hourly rate for Cassie if she works on Saturdays?
7. What is the penalty rate % and the total $ hourly rate for David and Terry if they work on Sundays?
8. What is the penalty rate % and the total $ hourly rate for Amelia if she works on Sundays?
9. What is the penalty rate % and the total $ hourly rate for Cassie if she works on Sundays?
10. What is the penalty rate % and the total $ hourly rate for Andree if he works on Sundays?

ACTIVITY 2
1. For Activity 2, your Assessor will provide you with the SITXHRM002_Roster Staff software application. Follow the software application instructions to set up a roster template suitable for the Marino Bottle-O. To ensure you will have enough staffing options, nominate the following potential Roster Positions:
• Service 1
• Service 2
• Service 3
• Service 4
• Cashier 1
• Cashier 2
• Stocking
2. Using the information provided in the Case Study Background, input the following required fields in the Skills and Hours section for each staff member:
i) First name
ii) Employee type (full-time/part-time/casual)
iii) the skill sets under the following categories-
(1) Cashier
(2) RSA Certificate
(3) Customer Service
(4) Stocking
iv) Award classification
v) hourly pay rate (normal hours)
vi) Saturday hourly rate
vii) Sunday hourly rate
viii) maximum available hours each day.
3. Print out the Skills and Available Hours Matrix to include with your submission
4. What days and hours need to be allocated to Terry to satisfy the obligations under his workplace agreement? Write your answer below and also input the allocations as Service 1 and Roster Staff Number 1 into the Standard shift allocation section and total Terry's rostered hours.
5. What days and hours need to be allocated to David to satisfy the requirement to have either Terry or David on duty at all times? Write your answer below and also input the allocations as Service 2 and Roster Staff Number 2 into the Standard shift Allocation section and total David's rostered hours.
6. What other days and hours need to be allocated to David to satisfy both his workplace agreement conditions and the service requirements for Marino Bottle-O? Write your answer below and also input the allocations as Service 2 and Roster Staff Number 2 into the Standard shift Allocation section.
7. Of the staff not yet fully allocated, who is the least cost option available with the required skills to work as Service staff so that there are always two on duty as required?
8. What days and hours need to be allocated to the staff member nominated in question 6? Write your answer below and also input the allocations as Service 3 and Roster Staff Number 3 into the Standard shift Allocation section.
9. Of the staff not yet fully allocated, who is the least cost option available to work as the designated Cashier on Fridays, Saturdays and Sundays. Write your answer below and also input the allocation for that staff member as Cashier 1 and Roster Staff Number 5 into the Standard shift Allocation section?
10. Of the staff not yet fully allocated, who is the least cost option available to work in the Stocking position. Write your answer below and also input the allocation for that staff member as Stocking 1 and Roster Staff Number 7 into the Allocation section?
11. What is the maximum average weekly wage budget $ amount allowable under the budget constraints described in the case study background?
12. What is the total wages cost (excluding superannuation and on-costs) for the standard roster you have developed?
13. What is the total wages cost (excluding superannuation and on-costs) for the standard roster you have developed as a % of total revenue?
14. What is the Staff Position and the days and times on the standard roster for Cassie?
15. What is the Staff Position and the days and times on the standard roster for Andre?
16. Under the Hospitality Industry (General) Award) 2010 what is the time constraint regarding when the roster should be notified to the full-time and part-time staff? where practicable two weeks' notice of rostered days or days off should be given
• altered by mutual consent or amendment on seven days' notice.
17. Print out the standard weekly roster you have developed to include with your submission

PART B - MARINO BOTTLE SHOP CONTINUED

Case Study update
• Management are considering whether it would be feasible to open on two upcoming Public Holidays when they would normally be closed. They project that additional revenue for the two days would be $14,500 in total and that the staffing requirements would be-
1 staff with cashier skills designated solely as a Cashier is required at the cash register for both days
One of the full-time staff members must be on duty at all opening times for both days
One other staff with customer service skills and an RSA Certificate designated solely as Service staff are to be on duty both days.
As an incentive, rather than getting paid their agreement rate or award rates with time off in lieu, full-time staff have been offered the award rate for their level for public holidays, which is considerably higher.
There are no requirements for stocktake or restocking during the two days.
All staff have indicated that they will be available for any shifts over the two days except David, as the two days are for a religious holiday.
You are required to develop and cost a public holiday staff roster for Marino Bottle-O to assist management decide whether or not to open on the two public holidays. The standard roster must:
• allocate the minimum staff with the appropriate skills mix required to satisfy the service requirements,
• remain within the wages budget constraints for total wages costs for the period,
• comply with all relevant industrial provisions, and
• comply with all relevant organisational policies

ACTIVITY 1
18. What is the hourly wage rate under the Hospitality Industry (General) Award) 2010 for Amelia for the public holidays if she is rostered?
19. What is the hourly wage rate under the Hospitality Industry (General) Award) 2010 for Cassie for the public holidays if she is rostered?
20. What is the hourly wage rate under the Hospitality Industry (General) Award) 2010 for Andre for the public holidays if he is rostered?
21. What is the hourly wage rate for David and Terry for the public holidays if they are rostered?

ACTIVITY 2
1. What staff are available with the skills to work as Cashier?
2. Who is the least-cost option for the Cashier position? Write your answer below and also input the allocation for that staff member as Cashier 1 and Roster Staff Number 3 into the public holiday Allocation section.
Amelia
3. Which full-time staff is available to satisfy the requirements for one of the full-time staff members to be on duty at all opening times, and what position is available for that staff member to fill? Write your answer below and also input the allocation for that staff member as Service 1 and Roster Staff Number 1 into the public holiday Allocation section.
4. What remaining staff are available with the skills to work as Service staff?
5. Who is the least-cost option for of the remaining available staff with the skills to work as to work as Service staff? Write your answer below and also input the allocation for that staff member as Service 2 and Roster Staff Number 5 into the public holiday Allocation section.
6. What is the maximum two day public holiday wage budget $ amount allowable under the budget constraints described in the case study update?
7. What is the total wages cost (excluding superannuation and on-costs) for the public holiday roster you have developed?
8. What is the total wages cost (excluding superannuation and on-costs) for the standard roster you have developed as a % of total revenue?
9. Under the Hospitality Industry (General) Award) 2010 what is the time constraint regarding when the public holiday roster should be notified to the full-time and part-time staff?
10. Print out the holiday roster you have developed to include with your submission

PART C - MARINO BOTTLE SHOP CONTINUED
Amelia is taking leave for one week and therefore a new temporary roster needs to be developed to ensure her shifts are covered whilst keeping the total wages cost within the 20% of revenue budget constraint and as economically as possible using the existing staff.

You are required to develop and cost a temporary staff-cover roster for Marino Bottle-O to cover the unavailability of Cassie for one week. You must use the standard roster that you developed in Part A as a base and aim for the least amount of changes as possible whilst still adhering to the budget and other constraints. The temporary roster must:
• What staff have the skills to cover for Cassie as Cashier? allocate the minimum staff with the appropriate skills mix required to satisfy the service requirements,
• remain within the wages budget constraints for total wages costs for the period,
• comply with all relevant industrial provisions, and
• comply with all relevant organisational policies

ACTIVITY 1
1. What staff have the skills to cover for Cassie as Cashier?
2. What staff that have the skills to cover for Cassie as Cashier on Fridays and weekends are not already allocated positions on the rosters for those days? Write your answer below and also input the allocation for that staff member as Cashier 2 and Roster Staff Number 3 into the holiday cover Allocation section. Remove the Cashier 1 allocation of Cassie at and Roster Staff Number 6.
3. What is the total wages cost (excluding superannuation and on-costs) for the temporary staff-cover roster you have developed?
4. What is the total wages cost (excluding superannuation and on-costs) for the temporary staff-cover roster you have developed as a % of total revenue?
5. Under the Hospitality Industry (General) Award) 2010 what is the time constraint regarding when the temporary staff-cover roster should be notified to the full-time and part-time staff?
6. Print out the temporary staff-cover roster you have developed to include with your submission

Attachment:- Roster Staff.rar