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The use of Apps in the delivery of services is a fast growing global trend. New Apps are being developed by service organizations at an alarming rate. Many of the Apps are being used to mitigate quality gaps or enhance quality. Using literature sources as well as the concepts discussed in class, answer the following questions:
a. Give three examples of Apps that are linked to service organizations.
b. Explain the impact of these Apps on Quality or the perception of Quality
c. What specific gaps are these Apps attempting to mitigate?
Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..
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A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..
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Ccompare the effectiveness of different leadership styles in different organizations
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