Reference no: EM132981437

As a new member of the board of directors for a local bank, Mr. Amponsah was being introduced to all the employees at the Headquarters. When he was introduced to Akua Docea, he was curious about her work and asked her what the machine she was using did. Akua Docea replied that she really did not know what the machine was called or what it did. She explained that she had only been working there for 2 months. However, she did know precisely how to operate the machine. According to her supervisor, she was an excellent employee. At one of the branches, the supervisor in charge spoke to Mr Amponsah confidentially, telling him that "something was wrong," but she didn't know what. For one thing, she explained, employee turnover was too high, and no sooner had one employee been put on the job than another one resigned. With customers to see and loans to be made, she continued, she had little time to work with the new employees as they came and went. All branch supervisors hired their own employees without communication with the Headquarters or other branches. Supervisors tried to fill vacancies that opened by finding a suitable replacement for the worker who had quit. After touring the 22 branches and finding similar problems in many of them, Mr. Amponsah wondered what the headquarters should do or what action he should take. The firm generally was regarded as being a wellrun institution that had grown from 27 to 191 employees during the past 8 years. The more he thought about the matter, the more puzzled Mr. Amponsah became

Required

a. What do you think is causing some of the problems in the firm's headquarters and branches?

b. Do you think setting up an HR unit in the main office would help?

c. What specific functions should an HR unit carry out?

d. What HR functions would be carried out by supervisors and other line managers?

e. What role should the Internet play in the new HR organization?