What skills would employees need to acquire

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What are the greatest challenges of using telephones for customer service in small businesses? What procedures could you put in place to improve the level of service? What skills would employees need to acquire? How do personal problems or priorities sometimes affect customer service?

Does the type of small business (e.g. locally owned versus franchise) change the level of service expectation or accountability? Why or why not? Justify your response.

Reference no: EM131194497

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