What should veejay do as he leads his organization into

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Question: About two years ago, Veejay started up an online retailer that sells photographic equipment at a discount. Customers enjoy the low prices, of course, but they also appreciate that the organization has knowledgeable customer service reps who will answer the most complicated questions in detail. Unfortunately, though, sales appear to have dropped off, and Veejay is wondering if he'll have to eliminate a couple of the sales rep positions. What should Veejay do as he leads his organization into the future?

Reference no: EM133592123

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