What should the service provider do in listening

Assignment Help Management Theories

Reference no: EM133220897

Assignment:

Scenario

A customer has a mortgage payment due on the first day of each month. In the past, his paydays were on the 10th and 25th; however, he started a new job and now paid on the 15th and 30th of each month. He recently bought a new car and that payment is due on the 27th of each month. This does not leave him much extra cash for living expenses at the end of the month. He is asking to change his mortgage due date.

1. What unspoken need is the customer sending to the service provider?

2. What should the service provider do in listening and identifying the customer's issue or need?

3. How should the service provider address the customer's issue or need?

Reference no: EM133220897

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