What should the manager at the bookstore do

Assignment Help Operation Management

Reference no: EM13226179

Semester start-ups operations are heavy during the beginning of the semester. Last semester, in the 12 hr 9AM to 9PM workdays of those two weeks, the library 21,600 customers, though, not all were serves all that well.

A study done this past fall shows that:

10% of the early trimester customers to buy one book,
20% percent to buy two,
25% to buy three
30% to buy four
15% to buy five books.

Customers who come in ask for help at the information desk, but the shelf areas for the many schools, departments and courses are clearly marked, so most customers help themselves. Then they come to the cash registers to check out.

The checkout counter had four electronic cash registers.

The cashier's task included:

Keying into the register an inventory code number and a price for each book (Time required: 0.1minutes per book)

Bagging books and receiving payment either by:

collecting cash and making change (Time: 0.4 min per customer)

waiting while the customer wrote a check, then taking down the customer's identification data (Time: 1.2 min per customer)

running a credit card through the register's automatic approval device, filling out a charge slip while waiting for an approval code, getting the customer's signature, and returning the card (Time: 1.0 min per customer).

The store records indicated that:

40% of textbook customers paid cash,
40% paid by check
20% by credit card.

Demand during the first two weeks was fairly level, except during the first two days. It is estimated that the first two days were by far the busiest, with their total volume per day double the average daily volume of the twelve-day period. The busiest hours on those peak days were between noon and 4:00PM, when students came to buy books just after attending their first classes. The bookstore manager said that customer arrivals during those peak hours ran at three times the average rate over the twelve days.

Questions

What is the capacity of the bookstore checkout stations in customers per hour?

What is the average hourly demand during the peak periods of the first two weeks of the semester?

What should the manager at the bookstore do?

Reference no: EM13226179

Questions Cloud

Define a analysis was completed by titrating the excess acid : The analysis was completed by titrating the excess acid with 11.37 mL of 0.1080 M NaOH. How many of these tablets represent a proper dose for patients whose weight is 100 lb (assume that 1 pound, lb, is 0.45 kg).

What is the significance of testing a hypothesis : What is the significance of testing a hypothesis? What leads to formulation of hypothesis from induction/deduction?

Develop equivalent circuits for the 741 as current amplifier : The 741 op amp is usually modeled on specification sheets as a voltage amplifier having the following parameters: Rin = 1 M, Av = 100,000, and Rout = 100 Using this information, develop equivalent circuits for the 741 as a current amplifier

Explain how consumer-buying behavior affects marketing : Can someone explain how consumer-buying behavior affects marketing.

What should the manager at the bookstore do : Customers who come in ask for help at the information desk, but the shelf areas for the many schools, departments and courses are clearly marked, so most customers help themselves. Then they come to the cash registers to check out.

Strength of packages manufactured in the plant : You are working with your supplier to identify ways to reduce the variation in the seal strength of packages manufactured in the plant -Analyze the data and provide your recommendations to the team as to next steps.

Provide the complete code-word including the checksum : The 24-bit data field of a packet is given by 0xBC603F. The packet contains a CRC with the generator polynomial given by X 3+X+1 a) Find the CRC checksum. Provide the complete code-word including the checksum in hex.

Indus valley civilisation and the shang civilisation : What are the similarities and differences between the Indus Valley Civilisation and the Shang Civilisation?

Explain the theoretical titration curve for the titration : Calculate the theoretical titration curve for the titration of 50.00 mL of 0.1000 M Na2CO3 with a 0.2000 M solution of HCl. Propose the indicators.

User Account

All Pages