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What should company do to develop good customer relationship

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Reference no: EM132756266

1. What should the company do to develop good customer relationships? How can managers of the company develop good business relationships?

2. How can managers of the company design the customer journey? What is the role of technology in developing the customer experience?

3. What should the company do to measure the customer's perspective? How can managers of the company measure, control and manage the operation?

4. What should the company do to manage and motivate service providers? How can customers be ‘managed' and motivated?

5. What should the company do to use "value" to drive continuous improvement?

6. Identify PUV criteria of the company. What are the options for change?

7. What should company and its managers do to influence cultural change?

Attachment:- Service Operations Management Improving Service.rar

Reference no: EM132756266

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