What should be the goal of her communication

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Reference no: EM131918855

Directions:Review the "Thinking It Through" Reflect on the scenario and identify your feelings regarding it's content.

After reviewing the scenario, answer the four questions listed underneath the scenario. Also think outside of the box! I suggest writing one short paragraph, for each of the four questions.

Requirements: I encourage you to use APA format.In a Microsoft Word document, type your responses to complete your assignment. Include any outside sources used. Your word count must reach at least 250 words, but you can complete more. The assignment should be completed in your own words and use anintext citation when necessary.

"Thinking it Through"

Carstyn Franklin is a certified occupational therapy assistant (COTA) working in a busy hand therapy clinic. She and the other two assistants work with patients, make splints, and teach the use of adaptive devices so that patients can learn to perform homemaking and self-care practices as independently as possible.

Brandon Williams, one of the other assistants, has the habit of leaving equipment, tools, and supplies wherever he last used them instead of putting them away. This results in delays for the other assistants because they must locate needed items before they can do their own work.

1. Describe in detail how Carstyn can speak with Brandon about his work habits.

2. What should be the goal of her communication?

3. How can she present the problem in order to increase the chances of resolution?

4. How can she respond if Brandon reacts defensively?

Reference no: EM131918855

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