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Case study - Hank Kolb, Director, Quality Assurance
Operation Management Case
The first step is to summarize the situation of the case (company background, product briefs and organization). The second step is to get a full discussion of what the students think the problems are. In placing these on the templates (or tables). The operation causes are on the right in the middle, the product and purchasing cause on the left and so on. Then students would learn the framework (or the tool) of the cause effect analysis (i.e., Fishbone Diagram). During the discussion and the analysis, students should keep in mind the key questionnaire.
- What are the causes of the quality problems on the Greasex line?
- Why was Hank hired?
- What should be the responsibility of the Quality Department for the Greasex product?
- What is wrong in the way quality is managed in this company?
- What should be done to improve quality management?
- What should Hank do?
Verified Expert
The present solution is based on concept of quality management issues, within a case organisation. The assignment is solemnly based on a given case study and that the contents revolves around the quality issues. The analysis tool used in the assignment is 'fishbone diagram' and that all the instructions were precisely followed in the assignment. The content is free of any form of plagiarism and that it comprises of more than 1000 words, prepared in APA format in Microsoft Office file.
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