What she knows about the psychology of learning

Reference no: EM133317727

Case Study: The retail department store that Nikky, a psychology graduate, works for, is changing how they address customer service, and over the next several weeks the store will be requiring all sales personnel to attend training sessions. As a sales manager, Nikky has heard her employees make comments reflecting their frustration with this requirement; they believe they do an adequate job, so why change what they are currently doing?

Question 1: How can Nikky, based on what she knows about the psychology of learning, encourage the employees to be more open to learning the new procedures?
Question 2: What rationales does learning psychology offer to explain why we may believe we do not need to learn new things?
Again, based on this area of psychology, how might the attitude of the employees affect their ability to effectively learn, even if they were to attend?

Reference no: EM133317727

Questions Cloud

Lists the basic tenets of humanistic psychology : Explain your answerHeinrich et al. (2010) talk about WEIRD people. What does it mean to be WEIRD? Is Australia a WEIRD country (and why)?

Are the individuals who participated in this insurrection : Are the individuals who participated in this insurrection being charged? If so, what do their charges look like? Do you think the charges are fair and just?

Research the social harm of prostitution : Research the social harm of prostitution and what critics have to say. one-page paper discussing the pros and cons of the question whether prostitution causes

Importance of documenting changes to device design : In the Recalls vs. Enhancements guidance, it makes clear the importance of documenting changes to your device design and submitting new applications.

What she knows about the psychology of learning : How can Nikky, based on what she knows about the psychology of learning, encourage the employees to be more open to learning the new procedures?

Describe why police tactics are so important : Describe why police tactics are so important. include the concept of creating time along with ways of creating time. Finally, discuss Officer Created Jeopardy

How does the movie blow romanticize drug use : Does the movie BLOW romanticize drug use? How, give examples from the film. Could the romantic notion of the film influence someone watching to believe using

What are the legal structures and legal guidelines : What are the legal structures and legal guidelines which govern the work of Victim Advocates? Are there legal or regulatory limitations on their work

Describe the policy problem issues global health policy : Should describe the policy problem(s)/issue(s) the global health policy is meant to address, why it is important and why it requires global attention.

User Account

All Pages