What self-service does the company offer

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Reference no: EM133424163

Case: Leran about web-based support. Visit the web site of an organization you do business with (such as the company that manufactured the computer you use or the publisher of a software package you use). Find out such information as:

Question 1. Does the company provide a way for you to submit an incident or service request? If so, how- an email, a web form, or both?

Question 2. Can you check the status of an outstanding incident or service request?

Question 3. Does the company provide answers to FAQs?

Question 4. What self-service does the company offer?

Question 5. What social media technologies does the company use to communicate with its customers?

Prepare a brief report that describes your findings

Reference no: EM133424163

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