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Discussion Post: Crisis Study
Review the crisis communication case studies in both the Lachlan and Liberman texts, with emphasis on the KFC crisis of 2009 in Liberman et al Chapter 10.
Read: 15 Minutes to ‘Mayhem': How a Tweet Led to a Shortage at Popeyes - The New York Times (nytimes).
In at least three brief paragraphs (30 to 50 words each) describe:
Question A. What roles do frontline workers play in corporate communications.
Question B. How you think the organization was effective or not, and why, in how they handled internal communication.
Question C. Compare the KFC crisis with similar and more recent fast-food chicken shortage controversies.
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You are able to negotiate a price for a 2014 Ford Fusion Hybrid including tax, title and registration for $20,000. The dealer is willing to lease the car at $220 per month for 60 months ($3,000 due at signing)
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