What role does customer satisfaction play in your definition

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Reference no: EM132614360

Discussion: Your initial discussion thread is due and you have respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses.

Quality and Outcomes

According to Sollecito & Johnson it is more meaningful to analyze outcomes data, as opposed to structures and processes, because improving outcomes is the end goal of health care services.

After viewing the "Defining Quality": Aiming For a Better Health Care System video, develop a description of quality as it relates to health care; then answer the following questions:

a. How would one go about measuring outcomes based on your definition of quality? Provide at least three specific reasons to support your position.

b. What role does customer satisfaction play in your definition and outcomes measurement?

Your initial post should be 250-300 words and utilize a minimum of two scholarly sources from the Ashford University Library, cited in APA format.

Respond to at least two of your classmates' posts.

Reference no: EM132614360

Questions Cloud

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