What relationship stage are you currently at

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Question: Many of you have heard about the 80/20 rule: 20% customers provide 80% business profits; therefore, not all customers have the equal lifetime value (LTV) to the company. EXHIBIT 10.2 shows the stages of customer relationship development.

Think about all of the organizations with which you maintain an ongoing relationship (banks, doctors, schools, accountants, mechanics, etc.). What relationship stage are you currently at? Would you consider yourself to be unprofitable for any of these organizations? Why? How might each of these organizations fire you as a customer? What would you do if they did?

Reference no: EM133393045

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