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Assume you are the manager of an outpatient clinic that is part of a larger health care system. Complaints from patients about your clinic have recently increased in frequency and intensity. Some of your patients have complained about long wait times in the reception area. Others have expressed responsibilities without additional help. They also complain that the receptionists keep transferring calls to them that the receptionists should handle. The nurses are very upset with the secretaries who will not retrieve the patients’ health records, which causes longer waiting time for patients. The nurses are also annoyed because the receptionists interrupt their work to ask questions. The physicians feel that they cannot do anything more because their days are very chaotic and they are stressed. They think the solution is to hire more front office staff. Questions: • What performance improvement tool(s) would you use to identify all the possible reasons why patient complaints are increasing? • What performance improvement tool(s) would you use to gather information to confirm the actual reasons for patient complaints? • You think there may be more patient complaints on certain days of the week. What quantitative performance improvement tool(s) would you use to analyze this theory? • The front office staff and nurses tally information about the causes of patient complaints. What quantitative performance improvement tool(s) would you use to select the problem areas to work on first? • After redesigning the patient registration process, you want to monitor the effectiveness of your actions. What performance improvement tool(s) would you use to measure whether the number of patient complaints actually declines in the future?
Should organizations have both a vision statement and a mission statement? If you were to lead an organization and you could have only one, a mission or vision statement, which would you choose and why?
What important organizational activities enable a firm to build quality into its products? Explain each of these along with its benefits.
Red Carpet Baby!, a children's accessory and toy store, uses U.S. Census information to determine number of families with children under age 5 in its market area.
What is the legal definition of Minor Breach and Material Breach? What are the legal ramifications of both? May the non-breaching party rescind the contract with either breach?
Think about the new leader’s experience in a company. Do subordinates trust and respect the new leader, or do they behave as though they are waiting for the person to become a real leader? Decide which possibility you think is normal in your environm..
in what situations are quantitative management concepts and tools applicable?
Hottenstein, Griffith, and Hult, attorneys at law, do a great deal of printing. The firm uses a single type of printer with annual demand for print cartridges of 480 per year.
1 discuss the three general types of error that can occur in problem solving. give examples.2 describe and discuss
OSHA's Personal ProtectiveEquipment Standard requires employers to assess the workplace to determine ifhazards are present that necessitate the use of PPE. Based on the assessment,appropriate PPE must be selected and provided to affected employees.
A manager is intrigued why some people seem to derive joy from work and get energized by it, while others find it troublesome and frustrating.
What is a wide style range? If you have a wide style range, are you necessarily a good situational manager? Why, or why not?
How can the firm maximize its revenue?
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