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1. How does package delivery service such as UPS or FedEx use the competitive priority of “time” to its competitive advantage? Research, then explain and provide example in a short paper (maximum of two typed pages).
2. Research and write a short paper on how some organization (you choose the organizing) applies the five dimensions of services quality.
3. Interview manager at a local company to identify the key business measures (financial market, suppliers, employee, process, information, innovation etc.) for the company. What quality indicators does that company measure? What cause and effect (interlinking) performance relationship would be of interest to the organization?
Draw and explain a diagram of Mass Customization. Why has this process strategy become more relevant in today’s consumer markets
A brokerage firm has annual operating expenses of $190,000. What is the desk cost per associate?
I believe the one benefit and compliance issue that is potentially risky for an organization would be Family and Medical Leave Act of 1993
Which of the following is true of organizations using decentralized control?
clearly show the feasible region for the constraint set and label all vertices of the feasible region.
describe at least three motivation and leadership techniques used in international business.
What are some of the tools used in organizational memory management?
Explain the principles for creating a temporary monopoly. Show some typical examples of successful blue ocean strategies.
Quality management used to be a specialist function carried out by a specialist manager. Why has it become a mainstream task and a key part of the strategic operations manager’s job? How can strategic operations managers contribute to creating busine..
She is experiencing a very low level of job satisfaction. Describe two active responses that Sally might undertake due to her dissatisfaction.
What is the average waiting time in the system? What is the average waiting time in the queue?
You are a finance administrator and a patient has no insurance or monies to pay for his or her care.
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