What quality indicators does that company measure

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Reference no: EM132220540

1. How does package delivery service such as UPS or FedEx use the competitive priority of “time” to its competitive advantage? Research, then explain and provide example in a short paper (maximum of two typed pages).

2. Research and write a short paper on how some organization (you choose the organizing) applies the five dimensions of services quality.

3. Interview manager at a local company to identify the key business measures (financial market, suppliers, employee, process, information, innovation etc.) for the company. What quality indicators does that company measure? What cause and effect (interlinking) performance relationship would be of interest to the organization?

Reference no: EM132220540

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