What quality improvement tool would you use

Assignment Help Business Law and Ethics
Reference no: EM133383316

Case: Imagine you are the supervisor of the health information management (HIM) department in a large outpatient clinic. This department manages patient records. Complaints about your department are becoming more frequent and intense. Some clinic employees have complained that the HIM department takes too long to retrieve patient records. Others have expressed dismay over the rudeness of HIM staff. You decide to talk about these problems with employees throughout the clinic. The clinic's receptionists respond to you defensively. They tell you that the HIM staff won't answer the phone and that they want some backup when they are busy with patients. You talk to the HIM staff and find their stories are just as negative. They say they are being charged with more responsibilities but have no additional help. They also complain that the receptionist's transfer calls that they should behandling. The clinic's nurses are also upset with the HIM staff; they claim the department does not help them locate patient charts, causing long wait times for patients. The clinic's physicians say they cannot assume additional tasks to alleviate the situation because their days are already chaotic.

a.What quality improvement tool would you use to identify possible reasons for the increase in complaints about the HIM department?

b.What quality improvement tool would you use to gather information to confirm the reasons for the complaints about the HIM department?

c.You hypothesize that complaints spike on certain days of the week. What quality improvement tool would you use to analyze this theory?

d.The HIM staff tallies for information about the causes of complaints. What quality improvement tool would you use to prioritize the problems?

e.What quality improvement tool would you use to define the current process for retrieving patient records?

f.You believe that cooperation between the clinic receptionists and HIM staff would im- prove if phone responsibilities were more clearly defined. To whom would you assign the task of defining roles and responsibilities?

g.After redesigning the record retrieval process, you want to monitor the effectiveness of your actions. What quality improvement tool would you use to determine whether the number of complaints has decreased?

Reference no: EM133383316

Questions Cloud

Does provide the president with a lot of power : The veto grants a lot of power to the president and used often now whereas at the start of the country the veto was used very rarely and not for personal
Is there a building in your own environment : Is there a building in your own environment that has a similar impact? How does it craft the experience of those who enter it? This is a discussion question
How would you modify helens program : What factors have contributed to her condition? What other risk factors should be considered? How would you modify Helen's program?
Are you comfortable you know how to identity neglect : Are you comfortable you know how to identity neglect? Give us an example of neglect - What, if anything, worries you about having to report suspected child
What quality improvement tool would you use : What quality improvement tool would you use to identify possible reasons for the increase in complaints about the HIM department?
What is the mental health conflict where is mental health : What is the mental health conflict? Where is mental health happening? Who are the key players? How are International parties attempting to resolve the conflict?
Determinants of supply and demand : Determinants of supply and demand, movements along versus shifts of these curves, as well as equilibrium determination of the market-clearing price and quantity
Description of the event or topic of oregon trail : Description of the event or topic of Oregon Trail. The impact of this event or topic on Native Americans? Did they lose land? Did they lose some aspect
Find a lot researches like this just search lax economic : Find a lot researches like this just search LAX economic impact and then gather the information and details such as growth, asset, jobs, etc

Reviews

Write a Review

Business Law and Ethics Questions & Answers

  Legal environment of business caselet

The assignment in Law deals with the topic "Legal Environment of Business". A case study about Mary, a newly joined employee who is working in the USA and Europe. She faces few issues at her work place in Europe and tries to talk to her manager who s..

  Business ethics & legal issues caselet

This assignment is about the concept of Business Ethics & Legal Issues. The laws relating to these can be found in Antitrust laws. These laws are concerned with those large corporations which have a majority of market share, mergers and acquisitions.

  Questions on business law and ethics

Examples of securities that are exempted from the registration provisions of the 1933 Act and involving misstatement of material facts in a prospectus.

  Discuss the doctrine of ratification of pre-incorporation

With the aid of a decided cases, discuss the doctrine of ratification of pre-incorporation contract.

  Discuss the extent of phoenixing activity

It has been estimated that about 6,000 phoenix companies operate in Australia, costing government and the community hundreds of millions of dollars per year and impacting on individuals.

  Application of law to facts

Company Law, Application of Law to Facts and Conclusion.

  Question on business law and ethics

This assignment related to business law.

  Questions on business law

Answer all the questions under business law.

  Iidentify the issue raised by the facts

Iidentify the issue(s) raised by the facts, identify the relevant legal principles, apply the relevant legal principles to the facts, reach a conclusion.

  Evaluation of software development

Prepare a report and present an evaluation of the subsequent methodologies for software development in terms of cost, resources and time.

  Business value and ethics

Business value and ethics,  Bart agrees to put Sam's Super Bowl champion-ship autographed football in his sports store to sell for $1,500. Sam agrees to pay Bart a 15% commission for selling the ball. If Joe comes in the sports store and offers Bart ..

  Explain what is meant by income by ordinary concepts

Advise what tax consequences arise in respect of the payments.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd