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Identify four different customers, two internal and two externals (this could be dependent on special needs, customs, service situation, preferences etc.)a. Document who they were (customer profile).b. Outline how you provided a quality service experience to each customer, by showcasing professional and personalised customer service to these guests i.e.,extras and add-onsDocument 3 different customer complaints in the ETR and how you proactively responded to each difficult service situation include the procedure that you followed.a. How did you resolve these complaints (including internal feedback, review and improvements suggested)b. What communication techniques or strategies or equipment did you use?Nominate 3 types of customer loyalty programsa. Explain each of the loyalty programs selected purpose and how they would work in a hospitality business.b. Summarise if the programs are viable for use in the Epicure. Why or why not is the program viable?From your experience in the Epicure training restauranta. Describe what would be essential features for an Epicure training restaurant database.b. What promotional services could management utilise this Epicure training restaurant database for?
Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..
Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..
Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..
An analysis of the holding costs, including the appropriate annual holding cost rate.
Briefly explain Evolution and contributor of Operations management.
A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..
Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.
Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.
Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.
Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.
Ccompare the effectiveness of different leadership styles in different organizations
Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.
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