What professional service standards would you expect

Assignment Help Management Theories

Reference no: EM133315727

Question 1. What professional service standards would you expect from your team?

Question 2 As a hotel/restaurant manager how would you act as a positive role model for your staff?

Question 3. As a hotel/restaurant manager, how would you provide opportunities for your team to participate in customer service planning process?

Question 4. What forms of coaching could you utilise to assist your team in dealing with customer service related issues?

Question 5. How would you make policies available for your customers?

Question 6. How will you manage service outcomes and dispute resolutions?

Question 7. How will you monitor customer service in the workplace?

Question 8. Where will you source information on current service trends and changes that affect service delivery?

Question 9. How could you communicate new approaches in service delivery to your team?

Question 10. Res earch consumer protection law and how it relates to the Hospitality
Industry. Include:
• Supplying products as described or substituting suitable products when unable
• Providing safe products
• Providing information on additional fees such as corkage, public holiday surcharges, credit card fees

Reference no: EM133315727

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