What precise advice might you provide your staff

Reference no: EM13662128

Suppose that you work for a transportation company as a dispatch supervisor. Recently you have been dealing with an increasing number of complaints about mistakes made by your staff. Frequently this results in lost business or angry customers. The phone line is recorded. Most times the dispatcher is just not listening. What precise advice might you provide your staff about improving their listening effectiveness? What kind of a listening campaign might assist your efforts?

Reference no: EM13662128

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