What powers are being used by the airline

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Reference no: EM133334647

Case Study: Suppose you learn in March that you must make a trip in June. The trip is absolutely necessary for business; and, since it will occur during a busy travel season, you make your reservations immediately. You inquire about the lowest possible fares. You are told that those tickets would be nonrefundable; however, you cannot accommodate any of the schedules for those low fares. You end up with a regular rate. The airline issues no paper tickets. You receive a confirmation in the mail within a couple of weeks and file it. A short time before the trip, a business conflict arises that necessitates cancellation of your trip. You call to request a refund. The airline representative advises you that your ticket is nonrefundable. You examine the confirmation slip and find no words to that effect.

Questions:

How do you respond?
Is your first impulse to accept the situation? What powers are being used by the airline?
What powers are available to you? Can you identify the powers of legitimacy and persistence for your use?

Reference no: EM133334647

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