Solution-What performance measures should be used

What performance measures should be used

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Reference no: EM133106145

Question - For the past two years, Value Mobile has been working to improve the quality of its phones. Data for 2016 and 2017 follows (in thousands of phones):

	2016	2017
Cell phones produced and shipped	3819	16920
Number of defective units shipped	142	498
Number of customer complaints	234	383
Units reworked before shipping	185	867
Manufacturing cycle time (days)	17	19
Average customer response time (days)	33	31

	2016	2017
Percentage of Defective Units Shipped	3.7%	2.9%
Customer complaints as a % of units shipped	6.1%	2.3%
Percentage of units reworked during production	4.8%	5.1%
Manufacturing cycle time as a percentage of total time from order to delivery	34.0%	38.0%

Required - From a Balanced Scorecard perspective, what performance measures should be used to incentivize managers? Explain why.

Reference no: EM133106145

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What performance measures should be used

Reference no: EM133106145

Reference no: EM133106145

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