What performance and workload measurement issues

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Reference no: EM133370816

Travel Tours specializes in personalized travel packages at popular prices, and the company operates 12 offices in major U.S. cities. A key selling point is the company's client management database, which includes preferences such as airline seating choices and favorite hotels.

Travel Tours purchased a client management software as an off-the-shelf vendor package and modified the program to meet the company's needs. The package has been operational for one year and has performed well. Travel Tours, however, is in the process of expanding its operation to include six additional locations. You have been called in as a consultant to help the company make some decisions about IT support.

What performance and workload measurement issues should the company consider at the present time?
What capacity planning issues should the company consider at the present time?
Should the company establish a system baseline before the integration of the six new sites? Explain your answer.
As an IT consultant, you must understand the client's business. From that perspective, consider the impact of the Internet on the travel agency business.

For Case 4, students will choose one of the following options to deliver the answers to the assignment.

A 3-page paper, excluding cover page and references, in MS Word.
A 10-slide PowerPoint Presentation or Prezi with detailed presenter notes, references, and graphics.
A 3-minute podcast using the software of choice, such as Sound Recorder or Audacity, to create an audio file saved as an MP3 or WAV.
A 3-minute video delivered as an MP4 or MOV file.
An infographic or visual diagram delivered as a PDF or JPEG. You may use any Microsoft product or free sites such as Piktochart, Easel.ly, LucidChart, or Canva to create the infographic.

Reference no: EM133370816

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