Reference no: EM133830182

Managing People and Organisations

Question 1

Situation: Innovatech Solutions, a pioneering tech company specialising in smart home devices, has noticed a sharp decline in sales and a surge in customer complaints. Historically, the company relied on inspection-based Quality Control (QC), where products were inspected after manufacturing to identify and remove defects. This approach often led to high costs and inefficiencies. Do you need urgent help? Get Solution Now!

Required:
1. Briefly explain the inspection-based Quality Control (QC) approach that Innovatech Solutions previously used.(how many marks?)
2. Discuss why Total Quality Management (TQM) is a more effective strategy for modern businesses like Innovatech Solutions. (see above)

Question 2

Situation: TechGrowth Innovations, a rapidly expanding mid-sized technology firm, is facing challenges with employee engagement and retention. Some employees demonstrate a proactive and self-driven attitude, while others appear disengaged and passive, relying on management for direction. Managers are exploring ways to better understand and inspire their diverse teams, considering the varying mindsets and attitudes among their workforce.

Required:
How can applying the Theory of Motivation by Abraham Maslow, which outlines the hierarchy of human needs, help managers at TechGrowth Innovations improve communication, motivation, and leadership, thereby enhancing team performance and retention?

What other motivational theory or theories could you think of that may assist with team performance and retention. Justify your choice of theory.

Question 3

Situation: As a new manager at X-Tech Innovations, a rapidly expanding technology firm, you find yourself in a company that has recently transitioned to a more decentralized organisational structure. In this new setup, authority, accountability, and decision-making responsibilities are increasingly being delegated to lower levels of management.

Required:
How will this shift toward decentralisation impact on the expectations and responsibilities placed on you as a new manager at X-Tech Innovations?Would you amend your management style, why and how?
Answer in 300 words.

Question 4

Consultant Role: As a consultant assisting various businesses in enhancing their leadership effectiveness, you recognise that each company has unique levels of employee readiness and distinct organisational needs. To offer customised leadership recommendations, you apply the Situational Leadership Model, which underscores the importance of leaders adapting their styles according to the readiness and maturity levels of their subordinates.

Required:
Based on the Situational Leadership Model discussed in class:
A) Describe the four styles of leadership of the model
B) Provide one example of a business that would benefit from each leadership style
Answer in 300 words.

Question 5

Situation: As a senior manager at RetailGrowth Inc., a large retail company experiencing rapid expansion, you recognise the growing challenge of maintaining control over financial performance and operational efficiency. To ensure the organisation remains aligned with its strategic objectives, you decide to implement effective management control systems. Your aim is to establish mechanisms that will help regulate activities and align them with the company's plans, targets, and performance standards.

Required:
Organisational Control refers to the systematic process through which managers regulate organisational activities to make them consistent with expectations established in plans, targets, and standards of performance. Organisations need to ensure their financial and operational systems are well under control. Discuss the two management control systems covered in class in detail that RetailGrowth Inc. should consider implementing.

Answer in 300 words.