What other changes should spirit make

Reference no: EM133735699

Discussion Post: Promoting Job Satisfaction and Consumer Loyalty

Complete the case study exercise, Spirit Airlines: Reducing the Cost of "No-Frills." A transcript of this interactive exercise is also available.

Consider what you learned in the experience and respond to the following:

1) Is process improvement alone a sufficient response to Spirit's declining profits?

2) What other changes should Spirit make?

3) In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?

4) What measurable outcomes should Sprit seek during the process improvement effort? Why?

Reference no: EM133735699

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