What organizational recommendations will you consider

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An employee at a business that provides a popular service had a breakdown and attacked a customer, causing irreparable damage to the company’s reputation and hurting its overall customer base. The employee who previously had a stellar work record had been showing signs of duress for several weeks prior to the incident. You have been assigned to investigate the incident and to make recommendations to prevent something like this from happening again.

In your investigation you find that the employee’s performance showed signs of decline, he seemed more forgetful, and said he was diagnosed with high blood pressure. What stressors would you look for on the individual level; group level; and organizational level?

What stressors outside of work?

What moderators will you need to consider as factors in the levels of stress?

What recommendations will you consider for improving managers’ recognition of stress and how to deal with it?

What organizational recommendations will you consider?

Reference no: EM132264949

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