Reference no: EM131462427

Question: DEVELOPING CRITICAL-THINKING SKILLS

Recently, while on its final approach to an airport in Lubbock, Texas, a commercial airliner encountered a flock of ducks. The flight crew believed that one or more of the ducks hit the aircraft and were ingested into the plane's main engine. The aircraft landed safely and taxied to the terminal. The flight crew advised the maintenance and operations crews of the incident. Operations grounded the plane until it could be inspected, but because of the time of day, maintenance personnel available to perform the inspection were in short supply. The airline had to call in two off-duty mechanics. A supervisor, calling from an overtime list, made calls until contacting two available mechanics. They worked on overtime pay to perform the inspection and return the aircraft to a safe flying status. Several days after the inspection, a mechanic on the overtime list who was not home when the supervisor called complained that she had been denied overtime. This union member believed that the company owed her overtime pay for the same number of hours worked by a mechanic who performed the actual inspection. The company disagreed. What options are available to resolve this conflict?

Assignment: 1. Using the following questions as guidelines, determine how this dispute can be resolved.

a. What options are available to the unhappy mechanic? What process must she pursue? How does this process work?

b. Do you believe that the mechanic should receive pay for time she did not work? Justify your answer. c. What do you think was the final outcome of this conflict?

2. Prepare a report describing how you would resolve this situation.