Reference no: EM133204642

Question 1. What of the following is not an internal force of change?
a. Excess or shortage of staff
b. New regulatory reporting requirements
c. Employee attitudes
d. Organizational restructure

Question 2. What do you need to avoid when you are using the focus group technique to gather evidence?
a. Cross pollination of ideas
b. Power plays
c. Getting more people involved
d. Participants to share their views

Question 3. which is not an external force of change:
a. work force diversity
b. Globalization
c. Changes in competition
d. Changes in employee expectations

Question 4. The three stages in Lewin's change model are:
a. Identifying, restructuring, shifting
b. Unfreezing, shifting, refreezing
c. Unfreezing, restructuring, refreezing
d. Unfreezing, restructuring, shifting

Question 5. The resistance to change can be caused by:
a. Threats to job security
b. Fear of the unknown
c. Increase in job demands
d. All of the above

Question 6. In the enquiry action framework what role does the "diagnosing" play?
a. Understanding the current and desired states of the organization and the perspectives of stakeholders
b. Exploring and engaging with the identity aspects of change
c. Developing change through dialogue
d. Changing the structure or the organization

Question 7. What are the practices that need to be reflexively balanced when managing change?
a. Diagnosing, enacting, stimulating, and enabling
b. Directing, coaching, enabling, and monitoring
c. Directing, coaching, stimulating, and enabling
d. Diagnosing, enacting, enabling and monitoring

Question 8. Select the incorrect statement around the Mckinsey 7S Model
a. The model demonstrates the interdependencies between different aspects of an organization
b. The model provides a good set of organizational dimensions for the analyst
c. the model makes the link between strategy and implementation explicit
d. The model provides insight into the forces shaping the relative profitability of the industry as a whole

Question 9. Change managers require an ability to
a. Make actionable judgments promptly
b. Understand the internal and external contexts
c. Lead by translating judgements into action with ithers
d. All of the above

Question 10. Lewin's force field analysis does not provide insights into:
a. The desired future state of change
b. Current state for any change
c. Urging force that enhance progress
d. Driving forces towards the desired state